merah11 Platform Privacy Notice
This page describes what we collect when you use merah11 and how we keep that data protected. We operate our platform with transparency about your personal information, the third parties we work with, and the rights you hold over your own data.
Our commitment is straightforward: we collect only what we need to verify your account, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to marketers, and we do not share your payment details with unnecessary parties.
When you open an account on merah11, you provide your email, phone number, and identity documents for KYC verification. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of that transaction but do not store your payment credentials. Our servers may sit outside your jurisdiction; we apply the same security standards regardless of location.
What we collect on merah11
We collect your email address and phone number when you register. During account verification, we ask for your full name, date of birth, and a copy of your identity card (KTP, passport, or driving licence). We store these details in encrypted form on our servers.
When you deposit, we record the payment method you chose (DANA, e-wallet Virtual Account, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not retain your card number or mobile wallet credentials after the transaction completes. Our payment processor handles that data separately under their own privacy policy.
We log your login activity, including the device type, browser, and approximate location (derived from your IP address). We track which games you play, how long you stay on merah11, and which features you use. This helps us detect fraud and improve the platform.
We also collect cookies and similar tracking tokens to remember your preferences, keep you logged in, and measure how our site performs. You can disable non-essential cookies in your browser settings.
How we use your data on merah11
We use your email and phone to send you account notifications: login alerts, deposit confirmations, withdrawal status updates, and password-reset links. We do not send marketing emails unless you opt in.
Your identity documents are used only for KYC compliance. We verify that you are who you claim to be and that you are not on any sanctions list. This process may take a few hours or up to one business day, depending on document clarity and our verification queue.
Your payment history helps us process withdrawals. When you request a withdrawal, we cross-check your deposit method and account balance to prevent fraud. We may ask for additional verification if a withdrawal looks unusual (for example, a very large amount or a request from a new device).
We use your gameplay data to personalise your experience: recommending games you might enjoy, showing you relevant promotions, and detecting problem patterns (such as unusually rapid betting). We also use this data to comply with anti-money-laundering rules and to investigate disputes.
Our merah11 servers and data location
We store your data on servers located outside Indonesia. We apply the same encryption and access controls regardless of server location. Your data is backed up daily and protected by firewalls and intrusion-detection systems.
Third parties we work with
We share your data with payment processors (the banks and e-wallet providers behind mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment). They receive only the information needed to complete your transaction.
We work with KYC verification vendors who check your identity documents against government records and sanctions databases. These vendors operate under strict confidentiality agreements and delete your documents after verification is complete.
We may share anonymised gameplay statistics with game providers (such as Pragmatic Play or Microgaming) to help them understand player behaviour and improve their games. This data cannot identify you personally.
If we are required by law to disclose your data (for example, a court order or a request from the Financial Intelligence Unit), we will do so. We will notify you of such a request unless we are legally prohibited from doing so.
Your rights on merah11
You have the right to access your personal data. You can download a copy of your account information, including your KYC documents, deposit history, and gameplay logs, by contacting our support team.
You have the right to correct inaccurate data. If your name, phone number, or address is wrong, you can update it in your account settings or ask our support team to help.
You have the right to request deletion of your data, subject to legal and regulatory limits. We must retain your KYC documents and transaction history for at least five years to comply with anti-money-laundering law. After that period, we will delete them upon request.
You have the right to object to certain uses of your data, such as marketing emails or automated decision-making. You can opt out of promotional messages at any time by clicking the unsubscribe link in any email or by updating your notification settings on merah11.
Cookies and tracking on merah11
We use cookies to keep you logged in, remember your language preference, and measure how you use merah11. Essential cookies are necessary for the platform to function; you cannot disable them. Analytical cookies help us understand traffic patterns and improve performance. Marketing cookies track your behaviour across websites to show you relevant ads.
You can manage your cookie preferences in your browser settings. Disabling non-essential cookies will not prevent you from using merah11, but some features may work less smoothly.
Security and data protection on merah11
We encrypt all data in transit using TLS (Transport Layer Security). Your password is hashed and salted, so even our staff cannot see it. We use multi-factor authentication (MFA) to protect your account: you can enable it in your security settings.
We conduct regular security audits and penetration tests. We have a bug-bounty programme that rewards researchers who find and report vulnerabilities responsibly. If we discover a data breach, we will notify affected users and relevant authorities within the timeframe required by law.
Our staff access your data only when necessary to resolve a support ticket or investigate fraud. All staff sign confidentiality agreements and receive security training.
Contact us about your privacy on merah11
If you have questions about how we handle your data, or if you want to exercise your rights (access, correction, deletion, or objection), please contact our Data Protection Officer at [email protected]
We will respond to your request within 30 days. If your request is complex or requires verification, we may ask for additional information.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.